TERMS & CONDITIONS

Pro Resumes is a highly professional resume and cover letter development business, offering a value for money service tailored for those seeking a streamlined and cost effective service with a quick turnaround time.

Pro Resumes boasts a fantastic success rate for our clients and we are committed to client satisfaction, however, we do have terms and conditions that act as a framework to ensure the quality of products and services we deliver. Pro Resumes can guarantee a professional writing service and recommends that each client be true and upfront in regards to their individual circumstances in order to achieve the best outcome. Pro Resumes guarantees we will:

• Respect your right to absolute confidentiality and privacy
• Refer each client, as necessary, to our parent company, Career Origin, when requirements are beyond the scope of services provided by Pro Resumes
• Act with integrity, flexibility and efficiency
• Ensure you have the adequate opportunity to review documents, proofread and amend work provided prior to the final print
• Provide documents within a 48 hour turnaround
• Provide the final product – printed and placed in a presentation folder and electronic copy
• Retain your documentation for future reference, updates, amendments and changes

Due to the diverse personalities, qualifications and life experiences of our clients we cannot provide guarantees for success in obtaining employment resulting from the services provided which include Resume and Cover Letter writing.

Pro Resumes takes no responsibility for the information contained within any resume or cover letter produced on behalf of clients or in consultation with our clients. The client is responsible for ensuring the content of the documentation is true and accurate. Each client provides approval on documentation developed by Pro Resumes, therefore Pro Resumes cannot be held liable for information contained with this documentation.

Your privacy and confidentiality is our priority. We will only use your personal information for the purposes of developing your career-marketing documents. Your personal information may be disclosed to our resume writing and administrative support staff. Pro Resumes will not disclose your personal information to any other third party. Pro Resumes will do all things necessary to prevent internet hacking or data theft and will do all things necessary to recover such files and take necessary action against perpetrators. Pro Resumes takes reasonable steps to protect your personal information, conducting daily data back ups and restricting access to our client database which can only be accessed by authorised personnel.

Pro Resumes will treat all disclosed information as confidential unless a consent regarding confidentiality and privacy or consent to obtain or release information has been signed by the client. Minors are required to provide written consent for third party access to a parent or care giver.

Pro Resumes will provide a flat service for both resume development and/or cover letters. This is limited to two drafts, print and packaging of the resume and provision of the document via email. Postage and Handling is an additional expense incurred by the client.

Pro Resumes accepts payment via Credit Card, EFTPOS, Direct Deposit, Cash and Money Order. Pro Resumes does not accept payment via personal or bank cheque. A $2.50 transaction fee applies to each EFTPOS and Credit Card Transaction. A $10.00 transaction fee applies to each AMEX or Diners Club transaction. Payment is required prior to the commencement of any work. Tax invoices are provided at the finalisation of work, however, if a client requests a tax invoice at the time of payment, this will duly be provided by our staff. Payment processed via direct deposit requires a period of time in which funds must clear before work is commenced. This clearance period varies with each individual financial institution, from 1 – 3 business days. Work is not commenced until such funds are cleared. Pro Resumes will advise clients where applicable of this policy, however, it is the responsibility of the client to notify Pro Resumes that funds have been transferred. Failure to provide evidence of a direct deposit will deem the account as unpaid. In order to avoid discrepancies in relation to direct deposits, Pro Resumes recommends that a receipt be provided via mail or fax.

Pro Resumes works to specific deadlines which are based on instructions provided by the client and/or deadlines specified within a particular job application. Deadlines can rarely be changed to accommodate unforseen personal circumstances of the client such as unavailability due to holiday leave, sickness or family crisis. In such circumstances Pro Resumes will do all things available and possible to achieve changes to deadlines, however, this can incur additional fees and such decisions will be based on staff availability and the current workload of Pro Resumes. Once our services have been engaged, withdrawal of services for any reason does not automatically warrant the client a refund as the professional consultation and writing services provided by Pro Resumes have already been undertaken and commenced by staff.

Pro Resumes claims all Intellectual property rights and copyright of all content and design of documentation provided to you for its intended purpose – marketing your skills and abilities in order to obtain employment. You have the right to utilise the documentation provided for your own personal use however publication or duplication for another person or persons is prohibited. Document attachments provided either obligation free and as a paid service remain the property of Pro Resumes Pty Ltd under the Copyright Act. Any documents provided as a paid service remain the property of Pro Resumes however, these can be used to assist a client of Pro Resumes Pty Ltd in pursuing chosen career pathways. Resume documents are locked to ensure that these cannot be reproduced and to protect the data (personal details) of the client. Documents which are copied for any other person/s, published publicly or distributed for any other person other than the person in the named document is considered a breach of these rights and will in any way whatsoever will entitle Pro Resumes Pty Ltd to pursue, to the fullest extent, all necessary legal action and remedies.

Pro Resumes values each and every client and our aim is to ensure satisfaction with each product and service. We encourage ongoing communication and relationship building with each and every client. We require approval prior to final print of documentation. When drafting resumes and other career related documentation we encourage and provide ample opportunity for proofreading and consultation on draft copies. Any changes to documentation following approval and finalisation incurs additional fees. Any alterations to drafted documentation must be provided within the first two drafts. Pro Resumes will endeavour to make contact with the client but holds no responsibility if the client fails to deliver the requested information which may be required to complete the documentation.

Pro Resumes is a professional Career Development Company, not an information technology expert, provider or instructor. Due to the varying nature of computer word processing software, page/margin settings, printer settings and printer cartridge quality, we cannot guarantee that your documents will appear perfectly on every computer screen or print to the standard we guarantee in our own office. We cannot provide IT support if your disc or emailed resume on your end cannot be accessed, however, we are most happy to check a provided/purchased disc at our office. Pro Resumes can refer you to our technical support service provider, Cell International Pty Ltd. Cell International provides hardware, software and peripheral sales and support and can repair, service, upgrade and customise your PC.

Cell International can be contacted via: